Shipping, Handling & Combining Policies

All Pre-buy purchases MUST be purchased separate then a in stock item. If this happens we will wait for last item to be in stock before shipping all items. If you want shipped separately it will be a additional shipping charge. 

SHIPPING - Our Handling time can be 1-3 days. SO when paying for 2 day shipping please understand that once it is in shipping vendors hands it is 2 day for them to get to you.  We try to ship orders within 2-5 business days, holidays, incoming shipping days and sales can cause delays please check with us if you need something sent out within a certain time frame, we do have rush handling.

IF you pick first class envelope at shipping please note this does not have tracking and we are not responsible for the package after it is in shipping vendors hands.

While we strive to protect your items to the best of our ability, sometimes the shipping service can damage or lose them. In the event of that happening, we do not file the insurance claims, please contact the shipping service to start your claim. If you look in your order a tracking number will be posted.

We will cancel your order with a 5% fee. This helps us keep our prices lower with out losing money in the future. You can only cancel a order before it is processed. We do not cancel or refund any delayed or already shipped items.

COMBINING - We advise to use the notes in your cart to combine orders, hold orders or any other messages you think we need as far as that specific order needs/has. We always check them! You can always send an email with any changes ( rtssublimationtumblers@gmail.com) that may need to happen and if we can help we will. But the notes in your order is always the best route!  If you place an order and remember you need to order more things and it is within the same day and before 2pm (that is when pick up occurs) place another order and put a note ("please combine with order number xxxxx") We will combine them and refund the difference in shipping. 

Shipping Charges - While we strive to keep our products at a low cost, we also strive to keep shipping costs at a minimum. We refund the difference in shipping, typically within the week. However, If you think the shipping is high for that order PLEASE leave a note to check for the shipping cost and if you want a lower cost and don't mind the longer delivery time please put that in the note as well. We will not change your choice of delivery carrier if the timeframe for delivery is longer because we don't know your timeline for your projects and don't want to interfere with that, so if there is no note we will not change it to a slower method. (the orders that are under 1lb can go to a cheaper method, it just takes a day or two longer) 

USE YOUR NOTES. Located in the cart!!. We appreciate each and every order and take none for granted. We look forward to helping you with your projects. 

We Ship using USPS and UPS.