Shipping update 8/30/2024 - UPS picks up Monday-Fri between 11:30am- 1:30pm. We have no control over this, so please when choosing UPS expect it to be picked up the next business day when ordering. USPS (post office) (picked up Mon- Fri 2:30-3:00has a severe delay with shipping USPS ground advantage (usually the cheapest) so please be mindful that we have seen it take 2-4 weeks for delivery. As always, we try to get orders out as fast as we can but can not control anything once it leaves our shop.

Return/Exchange/Defective Items Policy

Returns- Please contact us @ RTSsublimationtumblers@gmail.com as these are done on a case by case basis

Exchanges- Please contact us @ RTSsublimationtumblers@gmail.com as these are done on a case by case basis

Defective items- We have 3 options for this issue. We will choose which of the following is the most efficient;

1. Send out a new item.

2. Credit towards next order.

3. Refund your money

IF YOU HAVE ALTERED THE ITEM IN ANYWAY THERE WILL BE NO REFUND OR EXCHANGES

(This is for Defective items not items damaged in shipping. Please refer to the shipping policies for damaged in shipping items)