Return/Exchange/Defective Items Policy
Returns- Please contact us @ RTSsublimationtumblers@gmail.com as these are done on a case by case basis
Exchanges- Please contact us @ RTSsublimationtumblers@gmail.com as these are done on a case by case basis
Defective items- We have 3 options for this issue. We will choose which of the following is the most efficient;
1. Send out a new item.
2. Credit towards next order.
3. Refund your money
IF YOU HAVE ALTERED THE ITEM IN ANYWAY THERE WILL BE NO REFUND OR EXCHANGES
(This is for Defective items not items damaged in shipping. Please refer to the shipping policies for damaged in shipping items)